Limited Liability Indemnity
Last updated: June 2026 · Please have this reviewed by a qualified adviser before launch.
This page sets out the limits of our liability and your indemnity obligations when you use latexpillowshop.co.uk or buy from Latex Pillow Shop, a division of Caruso Consulting Co Ltd ("we", "us" or "our"). It forms part of our Terms & Conditions and does not affect your statutory rights as a consumer.
Your statutory rights come first
Nothing on this page limits or excludes any liability that cannot lawfully be limited or excluded. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Where those rights apply, they take priority over anything stated here.
Limitation of our liability
Subject to the section above, and to the fullest extent permitted by law:
- We are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or goodwill, however it arises.
- We are not liable for loss or damage that was not foreseeable, or that was caused by misuse of a product, by failure to follow the care instructions, or by normal wear and tear.
- Where we are liable, our total liability to you for any claim connected with an order is limited to the amount you paid for the products in that order.
Website availability
We try to keep the site available and working, but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw or change all or part of the site without notice, and we are not liable if it is unavailable at any time.
Your indemnity
You agree to indemnify us against any reasonable losses, costs and claims we incur as a result of your breach of our Terms & Conditions, your misuse of the site, or your infringement of another person's rights through your use of the site.
Contact us
If you have any questions about this page, email us at theteam@customersupport.care.