{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free tracked UK delivery on orders of £90 or more; a flat £20 delivery charge applies under £90. Most orders arrive in 2 to 4 working days.",
    "content": "Shipping UK delivery UK delivery Delivery is free on UK orders of £90 or more. Orders under £90 have a flat £20 delivery charge. We deliver everywhere in the United Kingdom: England, Scotland, Wales and Northern Ireland. Dispatch and timings We aim to dispatch orders within one working day. Once your parcel is on its way, most deliveries arrive within 2 to 4 working days with a tracked courier. Tracking You will get a tracking link by email as soon as your order ships, so you can follow it to your door. See Track Your Parcel for help. Questions about delivery?",
    "url": "https://www.latexpillowshop.co.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013. Pillows must be returned in clean, resaleable condition.",
    "content": "Refunds & Returns Our promise Your 14-day legal right to cancel If you are a consumer in the UK, you have the legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving it, for any reason. To cancel, just email us at theteam@customersupport.care with your order number before that period ends. You then have a further 14 days to send the goods back. The pillow must be returned in a resaleable condition. We refund the price you paid, including standard delivery, within 14 days of receiving the goods back (or proof that you have sent them). You are responsible for the cost of returning the goods unless we agree otherwise or the item is faulty. Faulty or incorrect items If your pillow arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you, in line with your rights under the Consumer Rights Act 2015. We cover return costs for faulty items. How to return Email us with your order number and we will send you simple return instructions. Once your pillow is back with us and checked, we process your refund. Refund timing Refunds go back to your original payment method, usually within 5 to 10 working days of us receiving and checking the return, and always within the timeframes set out above. Start a return",
    "url": "https://www.latexpillowshop.co.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Latex Pillow Shop collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "This Privacy Policy explains how Latex Pillow Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit latexpillowshop.co.uk or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 098 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us — such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information — handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically — such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies — required for core functions like navigating the site and keeping items in your basket. Analytics cookies — help us understand how visitors use the site so we can improve it. Advertising cookies — used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google — including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) — including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store — for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Latex Pillow Company, a division of Caruso Consulting Co Ltd Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand Local admin address: 3 Sutton Walls Grove, Kington HR5 3GH, United Kingdom Email: theteam@customersupport.care Phone: +66 098 391 3877",
    "url": "https://www.latexpillowshop.co.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Latex Pillow Shop.",
    "content": "These Terms & Conditions govern your use of latexpillowshop.co.uk and any purchase you make from Latex Pillow Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Latex Pillow Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions and certifications. Product photos are for illustration; slight natural variation in colour and finish can occur. We do not make medical claims — our pillows are designed for comfort and support and are not a substitute for professional medical advice. Pricing All prices are shown in pounds sterling (GBP, £) and include VAT where applicable. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 098 391 3877 — our team is happy to help. Contact Us Latex Pillow Company, a division of Caruso Consulting Co Ltd Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand Local admin address: 3 Sutton Walls Grove, Kington HR5 3GH, United Kingdom VAT ID: 0765554000332 Email: theteam@customersupport.care Phone: +66 098 391 3877",
    "url": "https://www.latexpillowshop.co.uk/terms-and-conditions/"
  }
}